How We Rate Casinos
At All Saints Roma, we evaluate online casinos using a comprehensive methodology to help Australian players find safe, fair, and entertaining gaming platforms. Our ratings are based on extensive research, player feedback, and independent verification. Here's how we assess each casino:
1. Licensing & Regulation
A casino's legitimacy begins with proper licensing. We prioritize casinos licensed by reputable regulatory bodies including:
- Malta Gaming Authority (MGA) – European gold standard for casino regulation
- UK Gambling Commission (UKGC) – Strict oversight and player protection
- Curaçao eGaming License – Established Caribbean regulator
- Australian State Licenses – Where applicable, local licensing compliance
We verify all licenses are current and not subject to suspension or revocation. Unlicensed or offshore-only casinos receive significantly lower ratings.
2. Game Selection & Software Providers
We evaluate the breadth and quality of gaming offerings, including:
- Variety of slots (classic, video, progressive jackpots)
- Live casino games (blackjack, roulette, baccarat, poker)
- Table games (traditional and specialty variants)
- Partnerships with leading software providers (Microgaming, NetEnt, Pragmatic Play, Evolution Gaming, etc.)
- Regular game updates and new releases
- RTP (Return to Player) transparency
Casinos with diverse, regularly updated game libraries from reputable developers score higher.
3. Bonus Terms & Wagering Requirements
We scrutinize promotional offers with focus on:
- Transparency of bonus Terms & Conditions
- Reasonable wagering requirements (typically 25x-40x is acceptable)
- Maximum cashout limits on bonus winnings
- Game contribution rates (some games may contribute less toward rollover)
- Validity periods for bonus credits
- No-deposit bonus availability and conditions
- VIP and loyalty program structure
We favor casinos with fair, clearly stated bonus terms without hidden restrictions.
4. Payment Methods & Withdrawal Speed
We assess payment convenience and efficiency across:
- Deposit Options: Credit/debit cards, e-wallets (PayPal, Skrill, Neteller), bank transfers, cryptocurrency, and Neosurf
- Withdrawal Methods: Same options as deposits with no forced delays
- Processing Speed: Cryptocurrency withdrawals (1-24 hours), e-wallets (24-48 hours), bank transfers (3-5 business days)
- Minimum and maximum withdrawal limits
- Currency support (AUD preferred)
- Transaction fees (no hidden charges)
Faster withdrawal speeds and diverse payment options result in higher ratings.
5. Customer Support
We test and rate customer service based on:
- 24/7 availability (especially live chat)
- Average response times (live chat under 5 minutes is excellent)
- Support channels (live chat, email, phone, social media)
- Staff knowledge and helpfulness
- Multilingual support availability
- Problem resolution effectiveness
Responsive, knowledgeable support available around the clock receives top marks.
6. Mobile Experience
We evaluate mobile gaming across:
- Responsive website design (auto-adjusts to device size)
- Native mobile apps (iOS and/or Android)
- App stability and performance
- Game library accessibility on mobile
- Mobile payment processing
- Navigation intuitiveness on smaller screens
Casinos with optimized mobile platforms and dedicated apps score higher in this category.
7. Responsible Gaming Tools
Player protection is paramount. We assess:
- Deposit Limits: Daily, weekly, monthly customizable caps
- Self-Exclusion: Temporary or permanent account closure options
- Cooling-Off Periods: Mandatory breaks from gaming
- Reality Checks: Session time reminders
- Loss Limits: Maximum loss thresholds
- Responsible Gaming Information: Links to support organizations (Gambler's Help Australia, Beyond Blue)
- Self-Assessment Tools: Problem gambling screening
Comprehensive responsible gaming features demonstrate player-centric values and receive favorable ratings.
8. Our Rating Scale
We rate casinos on a 1-10 scale, with ratings calculated as weighted averages across all criteria above:
- 9.0-10: Excellent – Top-tier casino with outstanding performance across all categories. Highly recommended.
- 8.0-8.9: Very Good – Reliable, well-rounded casino with minor areas for improvement. Recommended.
- 7.0-7.9: Good – Solid casino with some strengths and some limitations. Worth considering.
- 6.0-6.9: Fair – Acceptable but with notable drawbacks. Proceed with caution.
- 5.0-5.9: Below Average – Significant concerns regarding safety, fairness, or service. Not recommended.
- Below 5.0: Poor – Serious red flags including licensing issues, unfair practices, or player complaints. Avoid.
Note: Our ratings are updated regularly as casinos evolve. We encourage players to read full reviews before making deposit decisions. All Saints Roma is independent and receives no compensation from casinos for favorable reviews.